Retail Watchers

Just had a leisurely shopping trip at the Meijer 8 Mile store in Detroit (which has now been open 10 years). As I've observed over the years, this store (which was a relatively subtle revision of their more typical suburban locations...single entry, 6a-11p hours, about 160k sqft which is down about...

"Make the experience consistent" is just about the stupidest justification. Why does this need to be consistent between mobile and in-person orders? I'm sure they have another motivation, like being able to charge for refills. "Make the experience consistent" (or any similar phr...