I've never seen disheveled displays in a Dillards other than on New Year's Day during that storewide clearance sale when everything is everywhere since the store is so crowded with customers. On a normal day the shelves are orderly and in the case of men's items like dress shirts, polo shirts, etc. are even arranged in nice color order. I have observed this condition in multiple Dillards in NV, OK, UT, and AZ. The one in Stockton, CA could use some deep cleaning around the corners but is still a neat and well kept store (as good as an above average Macy's).buckguy wrote: ↑May 20th, 2020, 10:47 am The clearance merchandise is a function of their gradually closing the clearance centers which were conversions of underperforming stores. They're doing more markdowns than in the past and they distribute coupons online. I haven't bought anything from them recently (like I said nothing of any particular distinction) but do like to do amateur anthropology when I'm in their area. The service really tends to be non-existent even in their more upscale stores. The displays vary a lot from disheveled to fairly neat---they seem to get better for awhile after they update stores (which they've been slow to do). OTOH, they seem to have less merchandise on the floor than in the past. The clientele is older which is probably part of their downward spiral. They also don't attract families, which is something that JCPenney still manages to do.
The real issues with them are that the owners are sucking cash out of the chain and it's losing money, so it's pretty unlikely they will move anywhere.
I'm not aware of any coupons they issue for their physical stores other than connected to their credit card after you spend a certain amount they will send a coupon you can take to the store and use. They don't issue any in-store % off coupons or $10 off $50 coupons or anything of that nature. Not sure if they do coupon codes for the website; it is so bad, it isn't worth the frustration.
We will see what happens in a year and where things are at with these chains. We will see who has closed the fewest stores. I expect it will be Dillards.