Safeway is the absolute worst for this too when multiple promotions are involved with the same item. Their discount lines for Just for You offers do not always have a description of the discount, instead they have some weird series of numbers so unless you scan your card/enter phone number first, then watch as you scan each item (and in some cases you have to press finish/pay to get the discounts to all fall off) you do not know if items come off right until after you pay and if there is an error is is very confusing and unclear to the cashier to attempt to resolve it. I've given up on this process and I just scan everything, pay for it, then check the receipt and go back for a refund if something is wrong. I will say I have not been back for a refund in a while (the last time was back before we had to wear masks so it has been a while) so the discounts do seem to be working pretty well and as I'd expect them to work. But the issue with Safeway is there are too many discounts on the same item. Too many hoops:veteran+ wrote: ↑October 17th, 2020, 7:23 am I agree!
I feel it takes more time scrolling through crap to find whatever.
I do not want to hold my phone in a store and do whatnot.
And then have to remember for something else at the check stand to scan something with my phone again? Like my Rewards?
Then check my receipt to see if all the crap worked?
Not a fan of this at all.
For instance a few weeks ago you had this circus:
Magnum Ice Cream 14 oz 6.29
Sale with card 3.00
Digital offer: buy 2 pay 2.50 each per weekly ad (so this was a store coupon offer)
Digital Manufacturer Coupon 1.25 off 1 or 2.50 off 2
So you scan two cups of ice cream and you have 5 discount line items show up under the prices on the screen (3.29, 3.29, .50, .50, and the 2.50).
Also I have noticed weighted Just for You discounts (produce by pound or meat by pound) show up as a single line item without the 1.00 lb @ .25/lb- display on the screen so it is unclear what exactly is being deducted, and these also show up with the weird J4U 416846516151651 description on the screen so you don't even know what item they are for until the receipt prints.
Overall this is a terribly complicated web they have going with this system. I really hoped Albertsons would get rid of this program. Instead they have kept it going and expanded it. I think the reason they keep this program going is in an effort to get customers to use their website and potentially do online grocery orders or something because otherwise the average customer would never connect to the grocer online. Also another news flash the customer who is hunting for coupons and deals is unlikely to do an online ordering where there is a service fee and a disclaimer that online prices may be higher than in-store prices (which are already outrageous). When was the last time any of us went to the WinCo website- it has been months for me, last time I looked was to check their hours at some point during the COVID short hours period.
Kroger's system is a lot more clear what discounts you are getting while you are paying, but you have to press total to get any of their digital offers to show up on the screen unlike Safeway where the offers show up with no rhyme or reason. The digital coupons show on the self checkout as "eCpn Ice Cream" or some description like that and usually all appear together on the screen.