veteran+ wrote: ↑December 8th, 2020, 6:11 am
Not a fan of Ralph's service counters (all of them).
Poor attitudes, out of stocks, understaffed, poor product knowledge, inflexible with product requests, inconsistent presentation and more!
Unrelated side note:
Pavilions Marketplace, West Hollywood:
The service seafood counter stinks up the entire store. When you first walk in it slams you in the face and stays with you during the entire visit. VERY unpleasant!
Have you always found Ralphs service counters to be this way, or is it something that you have observed in recent years?
The reason I ask is because their service counters in NorCal were great (maybe they were just trying harder since they weren't performing well), and after they left NorCal I had similar positive experiences with a limited number of SoCal Stores.
The past perhaps five years I have found Ralphs service counters to be indifferent in interaction, but still presented pretty well and clean looking. Quality is worse every time I go to Ralphs. Kroger's service counters in Fred Meyer and QFC have always been a positive service experience.
Smiths service counters (well, all they have are deli and meat/seafood; bakery is 100% self serve) are pretty good now operationally. Quality has issues- not because it isn't fresh, but due to the lousy quality of various of Kroger's service counter products. However, operationally, they are very clean and helpful. Lunchmeat thickness is always checked before they go past the first slice; they don't attempt any upsells though. Hot food program on fried food offers "cook to order" on slow moving foods like corn dogs, poppers, etc. that they do not leave sitting in the case all day. 15 years ago they were quite terrible- dirty, sloppy, indifferent.