Lowe's Invests In Employees & Has Lower Theft

[Alpha8472]

Lowe's usually has wifi unless it is broken. Home Depot has wifi too, but it seems really weak or doesn't work at all in many stores.

Wifi really matters if you want customers to use your store app. If cell service is spotty, then customers will really be irritated when the store wifi is broken. You will lose future sales and overall the customer is left with a really bad impression of the entire chain.

[ClownLoach]

Both Home Depot and Lowe's have excellent apps to help you locate the exact coordinates of the items you want, aisle 14 bay 7 etc., but then the steel racking means there is zero cell reception and they don't provide customer Wi-Fi.

Lowes app has been wrong multiple times, items are just not in the bay described...

Did they eliminate wi-fi? They used to have wi-fi in the store. I can still get reception in the store in Reno (old Eagle) but in Sparks it is pretty spotty (store built by Lowes).

Even Dollar General has customer wi-fi.

The issue I have with the Lowe's app is that it does not necessarily geolocate you to the store you're standing in. That means the items aren't in the aisle because you're looking at the wrong store. I doing the problem somewhere along the way, the "shopping mode" does not change the location for the "store mode" which then defaults to a North Carolina location (where they're based). They're working on a major initiative to unify all prototypical stores which could render this irrelevant and literally create a situation where let's say aisle 11 is light bulbs in 95% of the stores except for the former Eagles that are so bizarrely scattered around and really need to be torn down and rebuilt at this point. Home Depot has a similar problem with geolocating, but it's rendered moot by the total lack of Wi-Fi. Target does better, heck Albertsons also does better on the aisle search functionality and accuracy.

Lowe's also works with the cell phone providers to improve service with their repeaters and as a result most of their stores don't need Wi-Fi.