Lack of discipline. It's going to cost the CEO his job eventually in my opinion. It is a cultural disconnect that has developed at Target under his leadership. They used to be all about uniformity and consistency of execution. I understood when they began to cater the stores to the local communities, but they have become too undisciplined and that has also allowed for incompetent managers to enter the company as they have relaxed hiring standards. They had removed the Bachelors Degree requirements (a good thing) to be able to recruit experienced managers, but it seems that instead they decided to just hire people with no retail experience to save money and it's backfiring. If you can't figure out which side of the store is supposed to always be open, there's a problem. One of these stores is the #1 "Super" in the chain.storewanderer wrote: ↑March 18th, 2024, 10:22 pmI wonder why they'd be doing the opposite of what the directions say. It seems pretty clear.ClownLoach wrote: ↑March 18th, 2024, 1:01 amBoth super locations I've visited are fully closed SCO on the grocery side, and one installed all the new express signage on the grocery side. Exact opposite of the alleged direction here.storewanderer wrote: ↑March 18th, 2024, 12:54 am Someone posted the actual policy. This policy will not fully apply to "two door" Target formats if they have self checkouts on the grocery side. So that will mean most of the (former) Target Greatland units and all of the Super Target units will not have "express self checkout" on the grocery side at all, only on the electronics side. Also they are supposed to be keeping grocery side self checkout open at all hours.
Also the policy is stating one regular cashier PER BANK OF SELF CHECKOUTS OPEN. There is some serious confusion about this, some Target Stores think the policy is one regular cashier PER SELF CHECKOUT MACHINE OPEN. Or 2 cashiers during "peak times" - not sure what that means.
https://www.thebreakroom.org/threads/ne ... ost-677867
"IGS" in this means "island guest services." So they cannot have customer service be the only available checkout.
This policy is definitely better than the literal front end trainwreck I have observed at Wal Marts over the past five days. I am in shock at what Wal Mart is doing.
And I totally agree that Walmart has suddenly declined into complete chaos in the formats with the mostly self checkout front end (recent remodels). It's like they are working off some bizarre spreadsheet from a cubicle dweller in Bentonville that has the manager input transaction and staffing information then it spits out directions as if they were generated by a "magic 8 ball." Close lane 1, 4, 7-10, staff checkstand 11, open 2 and 5 self checkout... Some kind of insanely random direction that they are all following to a "T" as if their life depends on it.
I suspect that in a few months we are going to see the truth come out, and that is that self checkout is causing much more shrink than expected and they can prove it because of technology used on these areas and customers. Target has not spoken one word about the stores that are using more RFID surveillance than any distribution center warehouse, but we know that with less Macy's was able to find out incredible amounts of information about their employees and they were able to identify a significant amount of unexpected shrink including an alleged internal thief who had six decades with the company. I am beyond sure they know exactly what is being stolen, how much per hour, per transaction, etc. and are able to absolutely prove it is self checkout error or blatant intentional theft. I do prefer the self checkout option primarily because it means no lines and no waiting in most cases, but I also understand that there are way too many people who are abusing the system.