Safeway re-installs self checkout
Posted: January 26th, 2019, 12:04 am
About 3 years ago the Safeway in Sparks, NV took its self checkouts out. I assume some kind of Albertsons decision, but this was the only store in NorCal that I saw remove them... maybe there were others.
I was in the store last night and they are returning the self checkouts now. Right back where they were before they took them out. They also expanded the Starbucks kiosk (completely new larger kiosk was installed). The Smiths remodel down the road must really be hurting them to see that they have made these changes. This is very positive.
Still no lighting "modification" or other change to the store and execution in fresh areas in this store... continues to have some good days but still quite a few bad days.
I wonder if this will happen on a wider scale with some of the other divisions that so aggressively removed self checkouts from dozens of stores like SoCal and Portland. Frankly, it needs to. This has put them at a real competitive disadvantage having poor front end service. Today's consumer is no longer used to being forced to wait in line. Too many stores have numerous self checkouts that make the waiting in line thing "optional."
I was in the store last night and they are returning the self checkouts now. Right back where they were before they took them out. They also expanded the Starbucks kiosk (completely new larger kiosk was installed). The Smiths remodel down the road must really be hurting them to see that they have made these changes. This is very positive.
Still no lighting "modification" or other change to the store and execution in fresh areas in this store... continues to have some good days but still quite a few bad days.
I wonder if this will happen on a wider scale with some of the other divisions that so aggressively removed self checkouts from dozens of stores like SoCal and Portland. Frankly, it needs to. This has put them at a real competitive disadvantage having poor front end service. Today's consumer is no longer used to being forced to wait in line. Too many stores have numerous self checkouts that make the waiting in line thing "optional."