The call center closure does not surprise me. Online credit card account servicing obviates the need for this call center and the advent of faster, more comprehensive contact center software means the agents at the other centers can handle different types of calls and more of them. Additionally, the labor market in Phoenix is tight and it is no longer the mecca for low-wage call center jobs.storewanderer wrote: ↑January 7th, 2020, 7:20 pm It seems like every year, Macy's does this annual restructuring. Store closures. Close some other corporate facility and chop off hundreds of jobs. Overall impact is always thousands of jobs when you tally it up across the closing stores and whatever corporate facility they decide to close.
Kind of seems like they are just slowly winding down their operation. Or are they really this bloated that every year they need to (or more like, can continue to function after they) cut more middle management, more corporate call facilities or credit centers, etc.
Regarding a slow wind-down: I doubt it. It sounds like they are taking a hard look at the way they support their customers and their stores. That typically results in a realignment of jobs.