Jack In The Box seems to me like they are heading for trouble.Alpha8472 wrote: ↑December 2nd, 2021, 9:55 pm I placed an online order for Jack In The Box and now I just drove up and the restaurant is closed. It is after 9 PM. I have no idea how to get a refund as the app has no option. I guess I will have to call tomorrow. This is supposed to be a 24 hour restaurant. What a mess.
There are two locations near where I live. One is fairly new, and the other received a thorough renovation a couple years ago. These two I generally do not have any problems with and they have stuck with traditional hours as far as I know, but I don't always eat there as there are usually better options for me that are more convenient.
I have, however, been making a few trips out of town and have encountered problems elsewhere, particularly around towns surrounding the Portland area, including Vancouver, WA. I have been to two locations where the "DRIVE THRU OPEN" sign is on only to get to the speaker and be told the restaurant is closed. Once it was 9:30 in the evening on a weeknight. Another one had the restaurant lit up with that same open sign on but the dining room was obviously closed with chairs on the tables. There was no response at the drive thru speaker, and I could not tell if anybody was in there when I pulled up to the window so I left. (there were two cars parked in the lot) And one other one screwed up my order and decided to conveniently close about 10 minutes later at about 8:45 PM, to their credit, they did fix my order but explained that they decided to close early because they were short handed.
I have encountered a few more that are closed with no signs or any other explanation, one was as early as 6PM.
I generally like Jack In The Box because of the variety they offer. However, they are off the list for me for now as they are becoming inconsistent. If they can't keep the locations staffed and open, how do I know they are paying attention to food storage and cleanliness? Or are they simply out of food? They have expanded their presence quite a bit since the 1990s, but this could result in some locations closing if they do not get their act together.