I have noticed a few local stores starting to offer online ordering/pick-up services. I have only used them a few times with mixed results. A few are right on top of things and have everything ready when promised. However, I recently went to a regional chain where I ordered and paid for something, and my order was literally still sitting on the printer when I went to the store an hour later without even being looked at. I have also been to another where, despite me having proof that I ordered for pickup locally, the order somehow was sent to a location in another town. (in that case they blamed an outside vendor hired for deliveries) It seems that some of the smaller chains do not have the best infrastructure in place to support this. It seems that some are not taking this seriously despite some of the same stores are among those being clobbered by the likes of Amazon.
What experiences are others having?
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