Speedway/7-Eleven integration

Alpha8472
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Re: Speedway/7-Eleven integration

Post by Alpha8472 »

In Northern California, many Mobil stations converted to Speedway or Speedway Express. The Mobil stations were some of the lowest priced gas stations around except for Costco. Mobil became a trusted brand once again. The Mobil brand in the San Francisco Bay Area became BP in the early 90s and then returned in the 2010s.

Speedway still has low priced gas, but not as low as Costco. There are some Mobil and Exxon stations left. They are all lower than Chevron or Shell. They are higher than independent stations and Costco. I have an ExxonMobil credit card and it gives me ten cents off the cash price. The rewards app often has deals where you can earn additional points that you can redeem for discounts on gas.
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Re: Speedway/7-Eleven integration

Post by storewanderer »

Alpha8472 wrote: May 27th, 2022, 1:39 pm In Northern California, many Mobil stations converted to Speedway or Speedway Express. The Mobil stations were some of the lowest priced gas stations around except for Costco. Mobil became a trusted brand once again. The Mobil brand in the San Francisco Bay Area became BP in the early 90s and then returned in the 2010s.

Speedway still has low priced gas, but not as low as Costco. There are some Mobil and Exxon stations left. They are all lower than Chevron or Shell. They are higher than independent stations and Costco. I have an ExxonMobil credit card and it gives me ten cents off the cash price. The rewards app often has deals where you can earn additional points that you can redeem for discounts on gas.
It depends on the station how that Exxon Mobil card works. I have in CA had that card give .10 off the cash price, and also had it give .10 off the credit price. When I called to complain I was told the station has the price policy and the reason I was getting .10 off was to ensure I was getting the best deal.

Also recently a change has been made with Exxon Mobil where you do not earn rewards points if you pay for gas using the Exxon Mobil card. That is within the past few months.

Every other major oil brand or at least Shell and Chevron and 76- the station MUST honor the cash price for customers who use the oil company's card. That is how the system is configured and there is nothing the station operator can do about it whether they want to or not.

One Mobil owner I talked to told me they (they being Exxon Mobil card processing network) charge a processing fee to the station to accept the ExxonMobil card unlike Chevron or Shell who does not charge the station any fee for accepting their branded card. Not sure if that was true or not.
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Re: Speedway/7-Eleven integration

Post by storewanderer »

Bought gas from a 7-Eleven. This one had the Chip card turned on. After playing 20 questions with their stupid gas pump's payment process- the loyalty card question, zip code question, constant "leave card inserted" message keeps flashing through all this even after it already said "card approved" I thought it was finally time to start fueling. So I took the nozzle and selected the fuel type using the octane button on the pump. No fuel comes out. I look over at the screen. The screen is asking me ANOTHER quesiton- it is asking if I want to proceed with fuel type regular unleaded yes or no. That, is a first. In using thousands of different gas pumps, I've never seen the payment screen ask me if I want to proceed with the fuel type that I have already selected via the octane button. When done fueling the pump asked if I wanted a receipt and of course the pump had no paper for a receipt. The store was a filth pit inside and the service was terrible.

At Speedway this process- I would have tapped my card on the pump and it would have immediately gone to authorizing then approved. No questions. No hassle. If you want to use loyalty card there, you press loyalty button before you run your card. Given Speedway has a loyalty card program that has been running for 20+ years I trust they know how to implement it successfully and holding the payment process up to make the customer "yes or no" the loyalty question isn't very speedy.
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Re: Speedway/7-Eleven integration

Post by mjhale »

storewanderer wrote: May 28th, 2022, 12:32 am Bought gas from a 7-Eleven. This one had the Chip card turned on. After playing 20 questions with their stupid gas pump's payment process- the loyalty card question, zip code question, constant "leave card inserted" message keeps flashing through all this even after it already said "card approved" I thought it was finally time to start fueling. So I took the nozzle and selected the fuel type using the octane button on the pump. No fuel comes out. I look over at the screen. The screen is asking me ANOTHER quesiton- it is asking if I want to proceed with fuel type regular unleaded yes or no. That, is a first. In using thousands of different gas pumps, I've never seen the payment screen ask me if I want to proceed with the fuel type that I have already selected via the octane button. When done fueling the pump asked if I wanted a receipt and of course the pump had no paper for a receipt. The store was a filth pit inside and the service was terrible.

At Speedway this process- I would have tapped my card on the pump and it would have immediately gone to authorizing then approved. No questions. No hassle. If you want to use loyalty card there, you press loyalty button before you run your card. Given Speedway has a loyalty card program that has been running for 20+ years I trust they know how to implement it successfully and holding the payment process up to make the customer "yes or no" the loyalty question isn't very speedy.
7-Eleven bought out a number of Sunoco A-Plus Mini Marts near me. Almost every single one of them has gone down in quality, cleanliness and service levels. Don't even get me started about all the gas pump problems like you describe. There is one near the county dump, a number of government buildings, a Costco and a Home Depot that has done OK. I think they keep their standards higher because they have the Laredo Taco thing in the store. Maybe they are more afraid of the health department with the larger food service operation. There is one A-Plus that wasn't part of the sale. It is still operating at its same decent to above average self. You can really tell a difference between it and the former A-Plus locations that 7-Eleven has. Thank goodness Sheetz is building its first location in my county and Wawa is expanding here too. All these gross 7-Elevens, especially the ones from the 70s and 80s need to go.
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Re: Speedway/7-Eleven integration

Post by storewanderer »

mjhale wrote: May 28th, 2022, 7:09 pm

7-Eleven bought out a number of Sunoco A-Plus Mini Marts near me. Almost every single one of them has gone down in quality, cleanliness and service levels. Don't even get me started about all the gas pump problems like you describe. There is one near the county dump, a number of government buildings, a Costco and a Home Depot that has done OK. I think they keep their standards higher because they have the Laredo Taco thing in the store. Maybe they are more afraid of the health department with the larger food service operation. There is one A-Plus that wasn't part of the sale. It is still operating at its same decent to above average self. You can really tell a difference between it and the former A-Plus locations that 7-Eleven has. Thank goodness Sheetz is building its first location in my county and Wawa is expanding here too. All these gross 7-Elevens, especially the ones from the 70s and 80s need to go.
I've been to multiple 7-Eleven units in CO, CA, and NV in the past couple months. Strictly due to "convenience." Some of these units are only a few years old. Others are 40 years old. It is the same old thing every time. The new units are just as bad as the old units. Usually only one employee on duty even in busy stores with 12 gas pumps and strong customer traffic. Obviously these are franchise operations. They are filthy, their employees are beyond rude and disengaged, the stores have a poor selection of products, and even the experience using the gas pumps is universally terrible.

The 7-Eleven parent company in Japan should be very ashamed with how most of the US stores operate. But I assume as long as the profits keep rolling in, nobody knows or cares what is going on here. The current strategy to buy more and more other c-store chains out and try to ruin them probably won't end well because better c-store chains keep expanding like crazy throughout the US.

7-Eleven brings nothing to the table when they buy other c-stores out. They think the "Slurpee" is revolutionary. It is like their biggest thing they are proud of when they buy other c-stores out. It was a special thing back in 1990 when few other gas stations had a similar product but at this point in time 30 years later all of the other gas stations have various forms of frozen carbonated beverage many with better flavors/more variety at a lower price than Slurpee.
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