Portillos Podcast

[storewanderer]

In my opinion this chain really knows how to execute. Their units are a lot larger than a typical fast food restaurant and I do think that makes a lot of things easier for them. If this can become a 300 unit chain, then 500 unit chain, and maintain the same execution level it has today/expand that execution level to the new territories, that will be fascinating.

https://www.nrn.com/take-away-sam-oches ... it-volumes

In this conversation, you’ll learn more about why:

You should provide white-glove service to your most loyal guests
Strive for frictionless service in every channel you serve
Efficiencies can be achieved by breaking your operation down into individual parts with dedicated employees
Don’t move into a new market without team members who know the business inside and out
Have a development plan for everyone
Your job as a leader of a brand is to put your team in a position to succeed