I don't think that has anything to do with this. I think customers have moved on from Sav-On and most of the people who really liked Longs have probably passed away by this point as it was a store loved by the 75+ year old crowd but no young people liked that store. But at least someone loved Longs. Nobody seems to love CVS. CVS has earned its reputation based on the inefficient pharmacy service it provides. The inefficient service is due to disgustingly understaffed stores. Further disdain from customers comes from knowing they are forced to use CVS through insurance (half of them probably don't know CVS owns Caremark too, they'd be even more angry if they knew that) despite that it is very slow with very long lines, inconsistent/shorter hours of operation than it had a few years ago... That is all on CVS.ClownLoach wrote: ↑January 13th, 2024, 8:49 amHow much of this do you think is related to the fact that we are observing California locations? I think it's pretty obvious that nobody was happy when CVS took over and destroyed the well-liked Sav-On and Longs chains, and that likely drove a lot of traffic to alternatives like Target before they too were sucked into the CVS cesspool.
If you really want to have fun go over to the CVS Reddit where employees post. The complaining about budget cuts on an ongoing basis is unreal. But that is why the pharmacy operations are so poor with such long wait times. You'd think a company who designed a PBM/insurance system forcing customers to use its pharmacies would bulk up staffing at the stores. But instead these guys cut staffing.