Also over at Google Maps-
3 weeks ago (before conversion) they got a couple 5-star reviews.
Then if we start with the reviews from 2 weeks ago: 21 1-star reviews, 1 2-star review, 1 4-star review, and 2 5-star reviews.
And on Nextdoor and Reddit, even more negative comments about this conversion.
This has not been run correctly either and so far Raleys is tone deaf to any feedback. Raleys Corporation needs to do some serious outreach to all of the customers they pissed off. The store employees seem defeated and beaten down; management is hiding in the office. They know this is a massive failure but can't say it. Those employees and management are probably being blamed for this failure which is really a failure on Raleys Corporation to not properly merchandise, not properly bring in product quality that is comparable to what was there before, and not properly price this conversion.
This store is losing customers right and left and is also having massive spoilage/shrink in the process.
This went from being the best meat department in any Raleys in the area which was brimming with hundreds of packages of super fresh looking beautifully cut beef, pork, of varying sizes/thicknesses, to one that looks more like the low end low volume McCarran/Mira Loma Store, Sparks McCarran Store, or North Hills Blvd. Store in terms of variety and cuts available in a span of two weeks. The only difference is the meat prices are all drastically higher at this place.
Safeway in South Reno opens May 19. It will only become more difficult for Raleys ONE Market at that point. I am actually disappointed as I am concerned Safeway will be overcrowded as a result of Raleys Corporation handing them thousands of customers. Oh well, good for Safeway I guess. And Safeway can become the new spot in South Reno with extremely fresh products due to high product turnover (like the Truckee Safeway), so that will be nice. I would just continue to shop Raleys ONE Market if it wasn't for the pricing and freshness issues I am seeing.
I am very disgusted by Raleys Corporation and what they have done here. Not only did they destroy variety but quality has also taken a serious dive as less product is turning over and a number of their "replacement" items are lower quality than what they sold before. Produce did look a lot better this weekend- they finally went through and rotated away all the stuff that was going rotten all of last week and filled it back up with new fresh product. We will see how they maintain it; with the current customer count they have, they have too much produce out. But it is important for the produce department to look good- and yesterday it certainly did look good.