Yeah Kroger pretty much has gone to a complete corporate knows best mentality and at this point the management is just there to follow orders. When orders do not work it seems like the only path forward is to wait and hope corporate comes down with some new order later that fixes the problem. But communication of ideas seems to have really stopped and that is a real shame because that is how Kroger got so, so good from the mid 00's was when they started to communicate ideas across the divisions. I think there is time for Kroger to decentralize some fresh product merchandising, some fresh product buying, and some marketing again and get back to how they were where the centralized thing worked great for fast moving center store and certain marketing, but the longer this goes under the current centralization model which is not having good results relative to competitors, the harder it will be to decentralize again and get the local division talent back in place.veteran+ wrote: ↑February 1st, 2021, 4:04 pm I agree!
The Kroger of today does not have a chance in Florida.
Even if they bought W/D they would mess it up worse than W/D.
I wonder what that mention of AMOCO is?
Besides Kroger's incompetent top brass, they have also become blind and deaf to any customer issues. They are not interested in ANY customer feedback. I am told by Store Managers that corporate IGNORES them on everything customer related. This has resulted in Store Managers not even bothering to return customer calls regarding issues at the store.
Meanwhile at Albertsons/Vons/Pavilions, corporate customer service reps are professional, responsive and helpful. Their Store Managers still call customers to mitigate problems and requests.
Having worked for Ralphs and King Soopers.............I do not recognize this company anymore.
I think the Amoco is a fuel rewards location where you can redeem Kroger or HT fuel rewards so not something Kroger operates.
Albertsons took the past year's windfall in sales and seems to have used it to invest money back into staffing and operations... it got them some serious positive momentum and they seem to want to continue that momentum. There is a difference in attitude across that operation- management must have gotten great bonuses in 2020 because the attitude is much different in a positive way than a year ago.
Kroger... I cannot believe what has happened there. Only positive is this week my app only had about 340 "digital coupons" on it. That is much better than the prior week that had 900+ offers and I just sort of gave up even looking not long after I logged in. But then when I went into Smiths this week, they were out of stock on 80% of the items I wanted to buy. I went to a different Smiths, and the same thing, out of stock, on the same items. Safeway was in stock on 100% of their sale items I shopped for. I already primarily just buy ad items at Smiths but this rate of out of stocks continuing is going to make it so I don't even look at their ad. I just have too many other choices I go to often to waste time with this- Raleys, WinCo, Wal Mart, Trader Joe's, Sprouts, Scolaris, Smart Foodservice, Safeway, Save Mart... or other ones I rarely shop Smart & Final, Marketon, Whole Foods, Grocery Outlet... Smiths is about to land in the rarely shopped bucket due to that awful app and the out of stocks/operational failures. Usually stores end up there due to being inconvenient or just not one I am real thrilled with.