Dollar General eliminating self checkout
Posted: March 25th, 2024, 12:57 pm
Dollar General is reportedly eliminating self checkout. Their self checkout had no weight sensors, no camera that recorded you and the counter (just recorded you standing there but opposite angle of the counter and bag area), and the scanner beeped even when the system was closed or had an error on the screen.
They are doing software updates to 1,000 stores per week to deactivate self checkout. Since many of these only have 1-2 registers the self checkouts will be back up registers that an employee can sign into and use as a register then move aside so the customer can operate the pinpad.
The amount of clutter makes it very difficult for anyone to monitor self checkout from any angle in many of these stores.
Another stupid knee jerk reaction move here.
The store I went to this weekend unplugged the self checkout and put a piece of a cardboard box over the sign that said "self checkout." No cashier up front as usual and a service bell present. Not the best neighborhood and the store is a disaster.
This retailer staffs with 1 or 2 employees at a time. Front end is frequently not staffed.
They should improve the self checkout technology, not remove it entirely.
They are doing software updates to 1,000 stores per week to deactivate self checkout. Since many of these only have 1-2 registers the self checkouts will be back up registers that an employee can sign into and use as a register then move aside so the customer can operate the pinpad.
The amount of clutter makes it very difficult for anyone to monitor self checkout from any angle in many of these stores.
Another stupid knee jerk reaction move here.
The store I went to this weekend unplugged the self checkout and put a piece of a cardboard box over the sign that said "self checkout." No cashier up front as usual and a service bell present. Not the best neighborhood and the store is a disaster.
This retailer staffs with 1 or 2 employees at a time. Front end is frequently not staffed.
They should improve the self checkout technology, not remove it entirely.